Privacy Policy

Information We Collect

When you reach out to us or engage our event management services, we collect information that helps us provide better service and create memorable events.

Contact and Business Information

• Basic Details: Your name, email address, phone number, and company information
• Event Requirements: Event dates, venue preferences, guest counts, budget ranges, and specific requirements
• Communication Records: Our email exchanges, meeting notes, and project discussions
• Payment Information: Billing addresses and payment method details for contracted services

Technical Information

Our website automatically collects certain technical data to improve your browsing experience:

• IP address and general location information
• Browser type and device information
• Pages visited and time spent on our site
• How you found our website

How We Use Your Information

We use your information primarily to deliver exceptional event management services and maintain our professional relationship.

Service Delivery

• Planning and executing your events according to your specifications
• Coordinating with vendors, venues, and other service providers on your behalf
• Managing event logistics, timelines, and communications
• Processing payments and maintaining financial records

Communication and Support

• Responding to your inquiries and providing project updates
• Sending contract documents, invoices, and important event information
• Following up on completed events and gathering feedback
• Sharing relevant industry insights that might benefit your future events

Information Sharing and Disclosure

We share your information only when it's essential for your event or required by law. Here's when and how this happens:

Event Service Providers

• Vendors and Suppliers: Caterers, photographers, venues, and other event professionals need relevant details to serve your event
• Venue Coordinators: We share necessary guest information and event requirements with venue staff
• Third-party Services: Payment processors, scheduling platforms, and communication tools we use for your events

Legal Requirements

We may disclose your information if required by Taiwanese law, court orders, or to protect our legitimate business interests.

Data Security and Protection

Protecting your information is fundamental to how we operate. We've implemented several measures to keep your data secure.

Technical Safeguards

• Encrypted data transmission and secure file storage systems
• Regular security updates and system monitoring
• Access controls that limit who can view your information
• Secure backup systems to prevent data loss

Operational Security

• Staff training on data protection and confidentiality
• Clear protocols for handling sensitive client information
• Regular review and updating of our security practices
• Secure disposal of physical documents and digital files when no longer needed

While we take comprehensive precautions, no system is completely immune to security risks. We continuously monitor and improve our protection methods.

Your Privacy Rights

You have control over your personal information. Here are the rights available to you under Taiwan's Personal Data Protection Act and our commitment to transparency.

Access and Correction

• Review Your Data: Request a copy of the personal information we have about you
• Update Information: Correct any inaccurate or outdated details in our records
• Data Portability: Receive your information in a commonly used format

Control and Deletion

• Limit Processing: Restrict how we use your information in certain circumstances
• Delete Your Data: Request removal of your information from our systems
• Withdraw Consent: Opt out of marketing communications or non-essential data processing

Data Retention

We keep your information only as long as necessary for business and legal purposes.

Active Client Data

While you're working with us, we maintain complete records to ensure smooth event execution and ongoing support.

Post-Service Retention

• Financial Records: Kept for 7 years as required by Taiwan tax regulations
• Project Documentation: Maintained for 3 years for reference and potential future collaborations
• Marketing Communications: Stored until you opt out or request deletion
• Website Analytics: Automatically deleted after 26 months

Once retention periods expire, we securely delete your information from our active systems and backups.

International Data Transfers

Your information is primarily stored and processed in Taiwan. Occasionally, we may need to transfer data internationally for specific services.

When Transfers Occur

• Using cloud-based tools hosted outside Taiwan for project management
• Working with international vendors for destination events
• Processing payments through global payment systems

When international transfers are necessary, we ensure adequate protection through contractual safeguards and by working only with reputable service providers.

Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand how people use our site.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand which pages are most useful and how to improve our site
• Preference Cookies: Remember your choices and settings for future visits

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website features but won't prevent you from contacting us or learning about our services.

Changes to This Policy

We review and update this privacy policy annually or when our practices change significantly. When we make important changes, we'll notify existing clients directly and post the updated policy on our website.

Minor clarifications or administrative updates may be made without individual notification, but we'll always maintain the same level of protection for your information.